Tell Them Loudly"Watch me succeed"-Luciano Santini

Good day everyone and how are all my friends doing? I read about Steve Jobs a while back and the creativity this man had in his mind was just incredible. I read article that people would write about him and some were pretty negative and I always wondered why. I found the reason was that those who either were very envious or were afraid of his creativity and mostly his competition. He believed in a great product that changes lives and he followed his dreams, but he would have never ever accomplished it if it had not been for his teams that assisted him create the products Apple is so well known for.

I believe that life is the same way because sometimes you will take risks and hope for the best and yet you will find resistance and the negativity all around and well my friends you have to be able to stand up and say hey " I can do this and just watch me do it and well just go for it despite the negativity"-Luciano Santini 

My friends if you want to accomplish anything in life or in business you just have to take some risks when people challenge you just have to smile and let them know that no matter what happens you make it in life and in business.

Leadership is not an easy task for even the most seasoned people. I find that the better you are as an individual in mind and soul your leadership will come through as long as you do not allow negativity to poison your mind. Let us face reality with a strong stand of mind and allow our minds to grow within ourselves. My friends when we allow others to enter our minds with negativity our minds become vulnerable to failure because we allow our minds to weaken. In business my friends if we allow our competition to takes us down in our minds then we are beaten before they do or say anything.

Technology is the future and both in life and in business one must be aware of this future. My friends take a look at your children and see how advanced they are with technology. We as individuals cannot allow ourselves to stay behind. Just to give you a look into what and how technology affects both your life and your business; There are over one billion users on Facebook and there is over 72 hours of video uploaded to YouTube every single minute. My friends think about this and how this could make your business boom or fail as well as your personal life.

There is a vast difference between failure and temporary defeat.

Napoleon Hill

There is no such thing as failure, unless it is accepted as such. Every defeat is temporary unless you give up and allow it to become permanent. In fact, temporary defeat often makes us stronger and more capable. Each time we try and fail, we learn something that helps prepare us for eventual success. Only in the classroom is there a single correct answer for every problem. If you try an approach that doesn’t work, try something else. When you view adversity as nothing more than a learning experience, your successes in life will far outnumber your failures.

Please share with someone who needs to build self esteem or their confidence.

Business,Life,Chaos and Individuals

Well here we are on another beautiful Saturday morning and yet heartbroken. These past few days have been really busy. What I mean by busy is really busy inside my head thinking about what to write and what to think and what to search for. We live in a world of Chaos, in a world where we are not 100% safe anywhere anymore. My heart goes out to all those people that died this past week in San Bernardino in such a brutal and senseless way.

 life is such a precious thing to me that I could never imagine anything like that happening close to me and yet it could happen to anyone and anywhere.

We are never prepared for something like this we can say that we are but the reality is we are not. In business it is the same thing. I have spoken and researched business owners regarding the failing businesses and not just in for profit companies but non profit organizations as well.

I have found that while most will prepare a great mission statement and a great vision statement and all it becomes is a plaque on the wall that is totally forgotten soon after it was distributed. I have asked many people to tell me their vision and mission statement and guess what! They can never ever recited for me unless they read it from the plaque. So what does this mean to me, it simply means you are totally disengaged with your company. Let us look at the bigger picture though and the question is why? the disengagement.

Well it is because the mission statement has been created by the top so called leaders and their Human Resource people who to begin with are way disengaged with staff and mid level management. I always find it hilarious when directives come down and are given to staff and mid level managers and their supervisors and expect them to roll out the directives with no direction whatsoever.

The issue is that when you pass on a directive it needs to come with instructions as if it was a bunch of pieces of wood that when stacked together it makes sense and a bench is created. 

Imagine a bunch of wood pieces different shapes thrown at you  with a simple ( Here it is make a perfect box) I am not saying that it cannot be made but it will take time to figure it out and it may not turn out perfect and perhaps it will look like a box but will it be the box the top designers pictured probably not!!! and why;There was never no direction given.

Today's business world most companies are facing leadership and skills gaps. They are loosing so much knowledge about their companies with all the people retiring. If corporations and organizations do not get the ball rolling and preparation of those they feel have the skills to take over all those positions what they will end up with  what I like to call overwhelmed employees and what happens next can and will be disastrous to the organization. What most organizations need to create for their employees is a more communication and diverse environment.

Another issue I see is that most leaders fail to lead people. Let me ask a question when you hire someone do they come to work for you or do they come to work for their own reasons? This is a question that most leaders fail to understand. With this thought in mind we need to realize that everyone is an individual and not everyone learns at the same speed nor do they work at the same speed and yet people are expected to do more with less faster and better. I have to tell you that this mentality needs to stop and leaders need to get a better understanding not of their staff but of the individuals who work for their organization large or small.

When leadership understand these concepts that I have spoken about great things happens because you can identify your leaders and begin to train them and prepare them for promotions they so much deserve because as a leader my job is to teach and prepare the next leader within my organization instead what I see so much of is if someone is smart and has the potential to become a great leader they are shut down by the so called leaders due to their own failures and due to envious minds and thus those great potentials leave the organization to become the leaders they are meant to be and this usually happens with the competition. 

Thank you for reading by posts and as always I love the comments and questions.

Business And The Day of Love Much Money Will Be Spent Today

  

I was asked: Why was it that I never used big words in my writing? The answer was because I want people to know that I am real and to also be able to understand that I live in the real world. The question was great but the answer was better !!! 

Good morning or afternoon depending on where you may be when you read my blog. I believe you can be anywhere at anytime and take the time to sit down enjoy a hot cup of coffee or tea and enjoy a good read.

by Daniel Wesley

 

Tis year, Americans will spend an estimated $17.6 billion on Valentine’s Day—that is the second highest grossing holiday, coming second only to Christmas, and ahead of Mother’s Day, Halloween, and Easter. So just whose wallet is at the mercy of Cupid’s arrow, and what are they buying? Read on to find out.

You might be surprised to discover that while overall consumer spending is down, Valentine’s Day-related spending is on the rise. For example, in 2001, the average American spent $82.60 on the lover’s holiday. In 2008, at the start of the economic decline, the average spending was $122.98. This year, those celebrating will spend a whopping $126.03.

Today is  what everyone calls the day of love, but where did that come from. Today it should come from the heart. I was thinking about this late last night and well I began to think about my kids and I know it is about the significant other and well it should be but what about those that love you no matter what.

I believe that kids need to know just how much they are truly loved. I know we tell them every day but today they should also know how special they are.

Do not get me wrong I will tell my beautiful wife just how much she is loved because if I do not well I might end up on the couch tonight hahahahahahahahahah!!!

So where did this come from this Valentines day celebration?

Valentine’s Day: A Day of Romance 

By History.com

Lupercalia survived the initial rise of Christianity and but was outlawed—as it was deemed “un-Christian”–at the end of the 5th century, when Pope Gelasius declared February 14 St. Valentine’s Day. It was not until much later, however, that the day became definitively associated with love. During the Middle Ages, it was commonly believed in France and England that February 14 was the beginning of birds’ mating season, which added to the idea that the middle of Valentine’s Day should be a day for romance.

Valentine greetings were popular as far back as the Middle Ages, though written Valentine’s didn’t begin to appear until after 1400. The oldest known valentine still in existence today was a poem written in 1415 by Charles, Duke of Orleans, to his wife while he was imprisoned in the Tower of London following his capture at the Battle of Agincourt. (The greeting is now part of the manuscript collection of the British Library in London, England.) Several years later, it is believed that King Henry V hired a writer named John Lydgate to compose a valentine note to Catherine of Valois.

Typical Valentine’s Day Greetings

In addition to the United States, Valentine’s Day is celebrated in Canada, Mexico, the United Kingdom, France and Australia. In Great Britain, Valentine’s Day began to be popularly celebrated around the 17th century. By the middle of the 18th, it was common for friends and lovers of all social classes to exchange small tokens of affection or handwritten notes, and by 1900 printed cards began to replace written letters due to improvements in printing technology. Ready-made cards were an easy way for people to express their emotions in a time when direct expression of one’s feelings was discouraged. Cheaper postage rates also contributed to an increase in the popularity of sending Valentine’s Day greetings.

Americans probably began exchanging hand-made valentines in the early 1700s. In the 1840s, Esther A. Howland began selling the first mass-produced valentines in America. Howland, known as the “Mother of the Valentine,” made elaborate creations with real lace, ribbons and colorful pictures known as “scrap.” Today, according to the Greeting Card Association, an estimated 1 billion Valentine’s Day cards are sent each year, making Valentine’s Day the second largest card-sending holiday of the year. (An estimated 2.6 billion cards are sent for Christmas.) Women purchase approximately 85 percent of all valentines.

Now that we have that out of the way let continue to business and the psychology of leadership in today's world. I find that when I go into any organization large or small I have the same questions asked or I should say most of the time the same questions come up but one in particular.

HOW DO YOU GET PEOPLE TO DO WHAT YOU NEED THEM TO DO?

I have to tell you that my answer is always the same. "Treat people like adults and not children"  The other thing is that most companies treat people like if they were in the turn of the century and well that has hanged and one must not manage people anymore but manage their personalities and psyches. 

How many of you remember the old commercials that stated that the mind was a terrible thing to loose and then showed the egg on the frying pan and granted it was regarding drugs but in the real world in business how many time do we hire competent individuals who would be great leaders if we the owners or managers allow them to grow and become leaders.

We must allow staff to make suggestions and we must be open minded to the changes that come along with managing people.

You will encounter many different types of people during your management career.  If you are managing a group of around 20 or less, you really should be able to get a feel for each individual’s personality.  Even if you manage a group of 100, you should still be able to know the key players personalities.  It helps when you know what makes each one of them tick, especially when communicating one-on-one.  When dealing with different personalities, be tolerant of styles different from your own.  Always try to adapt to their personality to get your point across, or to get more out of them. 

You can’t use a cookie cutter approach with every employee.  In most cases, you will need to change your communication approach with each individual.  For example, you will not get your point across if you're too direct and data oriented with a touchy-feely kind of person.  In the same token, you would not want to be too touchy-feely with a no-nonsense type of person.  This is also important when delegating any projects to individuals or as small teams.  If a person or team is too analytical, there will be little creativity.  If a person or team is too sensitive, fewer decisions will be confidently made. 

Friendly cooperation will get you far more than unfriendly agitation in any market.
When you treat your competitors with the courtesy and respect you would like, most will respond in kind, and the result is a stable, productive, profitable industry. On the other hand, an industry or market that is composed of vicious, unethical competitors will soon destroy itself. When you are asked how your products and services compare with those of your competitors, speak respectfully and politely about your rivals, but use the question to shift the discussion to your company and your products. Acknowledge others’ good points, and then move on. If you complain too much about the competition, prospective customers may wonder what they are missing and refuse to buy until they have compared your products and services with those of others. 

If you wish “acquaintanceship,” be rich. If you wish friends, be a friend.

There is nothing like money to make you attractive and appealing to others. But, of course, the kind of people who are attracted to you only because of what you can do for them may be acquaintances, not friends. You may have many acquaintances if you become wealthy, but whatever your station in life may be, you will never have true friends unless you are a friend to others. Be very selective in your choice of friends. Choose to associate with positive people who like you for the person you are, who encourage you to be yourself and to be the best you can be. 

I always find Napoleon Hill to be one of my most inspirational mentors. He says what needs to be said in a brash kind of way but also in a way to understand the reality of life and not just in theory.

There Will Be A Time In Your Life When You Give Yourself a Choice

Good morning to all around the globe who motivate me each and every day by writing me back on concerns and issues that you as the individual are going through or know someone who is trying to get through a difficult time. I know sometimes we as individuals have no outlet to talk and we sometimes find it on the Internet. Life is said to be a tapestry that has been created in the mind. I believe that you as an individual and human being can change the environment around you any time you choose to do so.

BUSINESS WORLD

ACTION
When you decide to find the plan for your dreams in either business or inside yourself it all begins with a state of mind, with definiteness of purpose. 

I find business owners struggle all the time and you might think that I am talking about customers or services or products or lack of. As a business owner I am talking about the struggles that owners go through from within. There are many business owners that I have coached and what I find their biggest struggle to be is making choices. 

The choice to hire the right person.

The choice on what to pay them?

The choice of training they will be given?

The choice of products or services the company should have?

The list goes on and on.

There comes a time in life when we give ourselves a choice. Do we continue doing something just because we’re used to it, or do we break away into the unknown and try to start all over, in the hopes that it would actually give us genuine pleasure? Hanny Lerner Contributor

I also believe there will be many choices we give ourselves not just one time but many times in our lifetime. The key to all the choices we will give ourselves will be whether we learn anything from the bad choices we make.

Your progress in life begins in your own mind and ends in the same place.
Every great accomplishment began with the germ of an idea in the mind of a great person, then was shaped for practical usefulness and finally transformed into reality. Make your mind a fertile ground for ideas through constant study and learning, and condition through constant practice to discipline yourself to follow through on your good ideas. The most brilliant concept in the world is only a dream unless you take action. Even a mediocre idea that is put into practice is far more valuable than a flash of genius that languishes in a fallow, undisciplined mind.

 The individual who has time only for gossip and slander is too busy for success.
Each of us has a finite amount of time, energy, and money; you must choose for yourself how you will spend them. If you elect to squander your resources by demeaning others in an attempt to advance your own interests, you will soon find that so much of your time and energy has been spent on gossip and slander that you have little time left for yourself. If you deal in malicious information, you’ll rarely be trusted. As the saying goes, “Those who talk about others to us will talk about us to others.”

You see my friends when you read the message above you will have a better understanding of the mind and how we think and sometimes believe. You as the person that is wanting to make that dream a reality must take some kind of action towards it. An individual has the potential to create their own future if you but look farther in the back of your mind and you will find what you need to make any dream come true.

I was once asked what my dreams were and if I had any. This question was posed to me about twenty years ago and at that time I had no clear answer. I remember when asked I started to just rambled about dreams that I wanted to accomplish. I was then asked what action had I taken or If I had a plan written down. I believe all of my answers were very vague or a big NO!!.

I have made many speeches on this subject and each time I do I ask the very same question to clients; What are your dreams? What do you think the answers are? They are very similar to what mine were twenty years ago. You as a human being must understand that you have the potential inside to change your life and take it in any direction that you choose to do so.

One of the most difficult speeches for me is to the incarcerated youth. They tell me of their friends who have been left behind by parents or friends who at one time trusted. They see a world that has forgotten them. They see and talk about why they did what they did to get them where they are today. I tell them that the treason they seem to be stuck is simply because they need to change their mind and how they perceive the world to be but rather see the world for what it really is.

The world is a nasty and chaotic place everyone trying to get somewhere in a hurry and sometimes running people over to get there. You see my friends that is the truth. Perhaps you do not believe me but all you have to do is turn on the news or listen to the news on the radio on your way to work or better yet listen to your co workers at your place of employment.

In spite of all of this you can change your mind of how you see the world. I would say understand the world for how it truly is and once you are able to catch on to the truth then you can change it how ever you like to fit your dreams. I can tell you from true experience that the world can be the happiest place but you as the individual must take action to create it in your mind first.

Persisting in what you believe which should always be to find the good in all people-Quentin Santini 13 Years Old

Hello and good morning to all who read my blog I truly appreciate your comments and suggestions because it give me a much better idea regarding what to write next or any specific subject thank you thank you.

Did you know that most sickness and ill hearten thoughts come from a negative way of thinking. The negativity will perform ill thinking and before you know it you are a sick person.If you constantly think negative you will become sick. Something to really think about today.

Today I would like to start with some motivation for yourself and something you may share with anyone that might need a lift in life. In life I know from experience that because of what we want and what we are searching for always seems to be to make more and more money. The question I have is why is that? I believe it is because we are always wanting what others may have and that to makes a miserable life to be living in. 

I would like you to think about this because it is a reality check for yourself and I know it was for me. I have made the thousands and thousands of dollars and I have had some great and high paying positions but one day came a realization that I needed to stop focusing on money and begin to focus on what was really important which was my family.

We need to look at life from a perspective of what has real meaning for me!! This is more then finding your purpose finding purpose is looking for why you are here on earth. Finding meaning means looking inside of yourself and meshing with what is outside of you and bring that together to a realization of who you are;

Written on wiki how.com;

Some people find religious belief more than adequate to fill their lives with meaning. Being a "True Believer", however, will only result in giving up your identity for the identity of the collective. Conflicts and mid-life crisis inevitably arise when the adopted concept of self conflicts with the true self. If you are inquisitive and trusting of your own intelligence, the first step is to find your true self. Self revelation is not for the squeamish. Take the time to let go of societal and personal preconceptions, letting your identity emerge without construct.

My son is one of the most loving kids I have ever known because of the passion he has found in skateboarding

 He brings me a new way of thinking and seeing things from a different point of view I had never seen before which is; Persisting in what you believe which should always be to find the good in all people-Quentin Santini

When he made that statement to me it blew me away! I simply went WOW!!

The truth is that we will all have a different take on what we find to be meaningful but we have to find who we are and once we do well things will begin to fall into place in our paths of life.I like to believe that all people are rational and loving but is that the case. In my mind that is the the case I want to believe that however reality has shown me otherwise and well when I face that obstacle I change my way of thing for that moment and move on but never stay stuck thinking for one moment that all people are that way.

 

 Falsehood does evermore have a way of publishing itself.
It is virtually impossible to conceal the truth forever. It is the natural order of things that the truth will eventually come out. This single fact is the foundation of our judicial system and the basis on which all human relationships are formed. A business, professional, or personal relationship built upon a lie cannot long endure, but one that is founded on truth and equality of benefit for the participants is unlimited. 

Make it a practice to tell the truth in all that you do — even when it doesn’t matter — and you will form a habit of truthfulness. You will know instinctively that it is better to tell the truth and face the consequences than to launch a falsehood that will eventually make itself known to the world.

Change your environment change your life-Luciano The Key Santini SSDE

 Before I start saying anything I want to wish all the Fathers in the world-Happy Fathers Day.  What is fathers day well let us see: For me it is the inspiration that I get from them every day.

From Wikipedia Father's Day is a celebration honoring fathers and celebrating fatherhood, paternal bonds, and the influence of fathers in society. Many countries celebrate it on the third Sunday of June, though it is also celebrated widely on other days. Father's Day was created to complement Mother's Day, a celebration that honors mothers and motherhood.

Good morning everyone and here we are again on a another day before Fathers Day and for some another year older ooohhh did I say something wrong OK OK another year wiser. I sometimes wonder where time has gone people have asked me during a coaching session on life and so of course I must ask questions as well.

The first question I ask is: What kind of people have you surrounded yourself with in the past year? What does that matter they ask? Let just say to all of you that it matters a whole lot.Then I say if you feel that your life in the last year has not been productive you really need to take a real close look at who you have been hanging out with. 

If you have been surrounded by people who have messed up live the tell me: Do you really expect your life to be good? It is human nature that it is virtually impossible for one individual to have a real positive influence upon people with a  negative attitude. Normally it is the reverse. You cannot keep up  a positive, productive attitude if you spend all your time with negative people.

People who have messed up lives will always find a way to blame others for their misfortunes . I always tell people to stay away from negative people and if you are at work and you have to work with these type of people and I know you have some in your company simply do your job and speak to them only about work and never involve yourselves with their negative conversations. If you do get caught up be able to recognize it and walk away because if you stay and get caught up you will eventually find that you will walk away with a tight stomach feeling down.

I also find people will do just about anything to stay in their comfort place and always afraid to change whether life or work they resist !! One must try to do better by learning how to discipline ones mind. When you learn to take accountability seriously and discipline for the mind you will be able to see the picture.

We all have regrets at one point or another but we must learn from those regrets. We will only have regrets if we do not try to change. We must learn to adapt and stop resisting change.One will always be measured by results in real life and at work though no one will tell you to your face you are always measured by results only.Sometime we just need to be a little more careful then we we normally are to avoid harmful regrets.

Every step we take in our lives will take on a new version of who we are or who we will become. The quality of our friends and who we surround ourselves with will give us a great picture of our future.The Law of Acceptability: Whatever becomes acceptable becomes inevitable-good or bad.

Always Speak the truth no matter what. Many people will play the political game and always at one point the truth will show itself and guess what happens next? People will loose credibility and respect form others.

We all want to be great and not fail at whatever we are trying to accomplish right!! But the truth is and always will be the same thing over and over--No one wants to do the work!! It will take hard work to reach a goal!! There are many reasons for this but remember that there is a reason why only a few groups reach greatness because they do the work.

Please share with your friends and help change the world one mind at a time.

Create a fine reputation for the other people to live by--Luciano The Key Santini--SSDE

Good morning to all my followers and to all who continue to believe in what I write on this journey changing the world one mind at a time.

Today I am going to talk about how to become a friendlier person. Before I do that though I would like to say that sometimes we meet people and they are just in a bad mood and you well just want to punch them in the throat yea!! I know you have met those people. I know I have met many many in my life and well I just ignore them and delete them from my path. I simply walk away and smile but never criticize and never condemn or complain about them.

Please share with all your Friends.

If I choose to try to help them and get them in the right track this is what I do. I try to talk to them and the try to figure out what it is that makes them angry and try to arouse something that they will appreciate more then I. One thing to always remember is that your name is the the best thing that you will hear and satisfy any feeling or emotion within. I try to be the best listener possible and then encourage the other person to talk to me about them. 

Once they do that I know what their interests are and so I begin the journey with them.Another very important thing to know and understand is that you must try to make them important and let them know that their fears and concerns can be worked out.

I have known many business owners or staff members argue over a quarter whether taxes or shortage. I have seen full on arguments. I want to laugh but really it is not funny because I think about the issue and then I think about what this poor persons life outside of the business or job is really like and guess what it is pretty scary!!

Sometimes and this happens so much more in larger organizations with people and their bosses. WHAT!! what do I mean ? Well how many times if a person has lost their job or is in a job that they love but has greater skill sets then their bosses and well they have to make them feel that any idea that comes your way to better the team or the organization came from them and yes they take all the credit. 

 

Well I guess if you want to promote then deal with it and if not we all have choices my friends we all have the choice to either do it or leave it!!.

I have known this next tip since my mentor explained it to me. He said when someone talks down to you or makes a mistake do not ignore them but call attention to their mistake indirectly and always let the other person save face.

The other thing that I have learned is to create a fine reputation for the other person to live by. I fine that some leaders who think they are leaders will ruin a person reputation because they feel intimidated by a persons skill sets.

As a leader you must learn to overcome worry. Always ask yourself what is the worst possible thing that can happen? Always try to improve the worst scenarios. When you try to analyze worry get all the facts! 

What is the problem?

What are the causes of the issue?

What are the possible solutions?

What is the best possible solution?

Do not worry about the past because the past is gone and should either be forgotten or learn to live with past mistakes.Do not try to imitate others and try to profit from your losses and the last thing is create happiness for other people.

Remember that unjust criticism is usually a disguised compliment and analyze your own mistakes and criticize yourself. Do some critical thinking. Critical thinking is reasonable then there is reflective thinking that is focused on deciding what to believe or do.

Critical thinking is thinking about your thinking and while you are thinking in order to make your thinking better.You have to remember that critical thinking at the heart is thinking about real problems not theoretical problems and not coming up with unreal solutions but real solutions. The essence  of critical thinking comes from real problems and not artificial ones.

Feelings And Facts What Is The Difference-Luciano The Key Santini--SSDE

Please share this QR code with as many people as you possibly can YAY!!!!

 

 

 

Remember Nothing Ever Happens Unless You Take That First Step-Luciano The Key Santini

 

 

I would like to dedicate the first paragraph to all the Veterans out there and to what MEMORIAL DAY means.

 

Memorial Day is a US federal holiday wherein the men and women who died while serving in the United States Armed Forces are remembered.^[1] The holiday, which is celebrated every year on the final Monday of May,^[2] was formerly known as Decoration Day and originated after the American Civil War to commemorate the Union and Confederate soldiers who died in the Civil War.

 

 By the 20th century, Memorial Day had been extended to honor all Americans who have died while in the military service. It typically marks the start of the summer vacation season, while Labor Day marks its end.

Many people visit cemeteries and memorials, particularly to honor those who have died in military service. Many volunteers place an American flag on each grave in national cemeteries.

Well I guess what I would like to say is thank you to all who continuously believe in my abilities to be able to change the world one mind at a time and businesses as well Thank you Thank you soooooo very much.

Today was a very special day because I was not able to create or write my blog this morning because I had to get up early and practice with my son for his playoff game against an undefeated team and guess what he was prepared when the time came.

The team won the game and so now they will play them one more time because the other team beat us two weeks ago.

Why am I talking about a kids game well because if stop and watch kids either playing at the playground or playing in one of these games we can learn things like: What it is to have fun?  What it is means to live in the moment? I find that most people once they grow up and start a job and a family they forget to live in the moment and forget what it is to have fun.

These kids were having fun and yet playing their hearts out because they knew that if they lost the season would be over. When I speak to employers about their staff or team I ask a basic question does your team realize that if they do not play as a whole they may loose the season. The employer always asks -I do not understand what you mean.

 I state to them that if the staff does not understand the game of customer service then they will lose their paying customers and eventually y lose their jobs. You see if employees cannot have fum while doing their jobs then as an owner you need to take a real close look at this and find people that will have fun and enjoy your customers and each other.

Now let us talk about facts and feelings

I as leaders all the time how do you manage your people in this type of business and of course they never have the right answer because they themselves manage with feelings and make their daily choices with feelings ouch!!! I always think about the poor guy that no one likes because someone a long time ago started a rumor that he was a horrible employee therefore everyone treated him accordingly.

I would like you to think about this and please comment or send me your comments via linked in.

If you make choices based on feeling and emotions then you will always make the wrong choices because emotions will always get the better of us.

Make choices based on facts and not emotions. I hope this makes sense and if does not then let me know why not OK? Ok.

 

 Do your job precisely as if you were your own boss, and sooner or later you will be.
The American system of free enterprise is based upon the premise that every individual may profit in proportion to his or her labors. In today’s hectic, highly competitive, global environment, however, you may feel that you are not adequately recognized and compensated for the contribution you make. The next time you feel overworked, underpaid, and unappreciated, remind yourself that you really are in business for yourself. Your product is you. Are you the kind of employee you would like to have if you were the boss? 

When you are considering a difficult decision or when you are thinking about how to avoid an unpleasant assignment, ask yourself, “If this were my company, how would I handle this situation?” When your answer is that you would take precisely the same action you are considering as an employee, you are headed for bigger and better things. You will soon be the boss.

Real Life Training In Business Leadership and Customer Service-Luciano The Key Santini-- SSDE