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Showing posts with label Expert Customer Service and leadership expert trainer. Show all posts
Showing posts with label Expert Customer Service and leadership expert trainer. Show all posts

Thursday, March 4, 2021

EMPOWERMENT REALLY!!

 


We all talk about innovation, creativity and empowerment. Why now? Why not before the pandemic. The people in leadership roles should have been doing this way before the pandemic. They have known how important this is for not just the organization but for the people they should have been leading and not monitoring each step of the way. The main reason why they did not do this is because people in these positions care about one thing and one thing only which is themselves. A true leader understands that in order to have creativity, innovation and actual empowerment is to acknowledge the talent around and feel comfortable giving up some power away to these individuals to allow them to be themselves and create, innovate and feel comfortable coming to their leader with questions and failures and advice. When I ask people why they do not pitch ideas-the response is because I can't no one listens or I do not want to get black -balled or fired. Do you notice anything interesting about those responses? They all revolve around the word “can’t”. The word can’t is disempowering… it’s pretty reasonable to assume if your thought processes around your job involve the word can’t, that you would feel “stuck”, because according to you, you can’t do anything about it. #leadership #evanstyle

Saturday, July 9, 2016

"Believe In What You Stand For Though Your So Called Friends Walked Out" Dr. Luciano Santini


Hello and well it has been a while but here we are again. I have been really busy working on my business model which I will soon give to the world to find success in whatever you want to accomplish. In life it is always a challenge just to get out and see the world for what it really is and not for what the media wants you to see the world. You know politics are everywhere in your line of work or just in every day life situations and the the questions are left unanswered.

I find when businesses ask me why this and that happens to them or to their business and my answer is always " I do Not Know" but let us sit,have a cup of coffee and look into this issue or situation a bit closer.
I was asked a question or actually told that what I was saying was nothing new or that they had heard it all before.

I sad to this person well I want to make sure that you and everyone else in this room understands that I am not here to tell you what to do or how to dot it but simply stating that everyone in this room needs to look at things from a different perspective.I saw a blank face and no words came from anyone int he room. I followed with we all know what we suck at,however either we have no idea how to fix it or how to move forward past the situation or issue at hand thus people become stuck or continue in the same path and then wonder why things have not changed.

We have to be able to understand our own minds or we will be in trouble from the get go.

The mind is a set of cognitive faculties including consciousness, perception, thinking, judgement, and memory. The mind is the faculty of a human being's reasoning and thoughts. MMMMM reasoning and thoughts we have to be able to look at any situation and see the reasons behind it and then look at the type of thoughts we are creating to assure us to have clarity

As an individual you have to be able to see your self in all kinds of situations because that is life my friends.

Then you have or we all have to see and understand the following: By Napoleon Hill

Many people do not understand the difference thus make the mistake with people.

Sound character begins with keen self-respect.


No one really knows for sure how we develop self-respect, but the experts believe it begins at a very early age. Parents who show their children that they love them unconditionally — just because they are who they are — build a foundation of healthy self-respect that will sustain the children for the rest of their lives. From this foundation comes the moral and ethical structure known as character. Healthy self-respect should not be confused with egotism. An egotist loves himself for the most superficial of reasons, while a self-respecting person takes pride in qualities of character that he or she has worked hard to develop.

Saturday, June 7, 2014

Create a fine reputation for the other people to live by--Luciano The Key Santini--SSDE


Good morning to all my followers and to all who continue to believe in what I write on this journey changing the world one mind at a time.

Today I am going to talk about how to become a friendlier person. Before I do that though I would like to say that sometimes we meet people and they are just in a bad mood and you well just want to punch them in the throat yea!! I know you have met those people. I know I have met many many in my life and well I just ignore them and delete them from my path. I simply walk away and smile but never criticize and never condemn or complain about them.

Please share with all your Friends.

If I choose to try to help them and get them in the right track this is what I do. I try to talk to them and the try to figure out what it is that makes them angry and try to arouse something that they will appreciate more then I. One thing to always remember is that your name is the the best thing that you will hear and satisfy any feeling or emotion within. I try to be the best listener possible and then encourage the other person to talk to me about them. 

Once they do that I know what their interests are and so I begin the journey with them.Another very important thing to know and understand is that you must try to make them important and let them know that their fears and concerns can be worked out.


I have known many business owners or staff members argue over a quarter whether taxes or shortage. I have seen full on arguments. I want to laugh but really it is not funny because I think about the issue and then I think about what this poor persons life outside of the business or job is really like and guess what it is pretty scary!!

Sometimes and this happens so much more in larger organizations with people and their bosses. WHAT!! what do I mean ? Well how many times if a person has lost their job or is in a job that they love but has greater skill sets then their bosses and well they have to make them feel that any idea that comes your way to better the team or the organization came from them and yes they take all the credit. 
 


Well I guess if you want to promote then deal with it and if not we all have choices my friends we all have the choice to either do it or leave it!!.

I have known this next tip since my mentor explained it to me. He said when someone talks down to you or makes a mistake do not ignore them but call attention to their mistake indirectly and always let the other person save face.




The other thing that I have learned is to create a fine reputation for the other person to live by. I fine that some leaders who think they are leaders will ruin a person reputation because they feel intimidated by a persons skill sets.

As a leader you must learn to overcome worry. Always ask yourself what is the worst possible thing that can happen? Always try to improve the worst scenarios. When you try to analyze worry get all the facts! 
What is the problem?
What are the causes of the issue?
What are the possible solutions?
What is the best possible solution?




Do not worry about the past because the past is gone and should either be forgotten or learn to live with past mistakes.Do not try to imitate others and try to profit from your losses and the last thing is create happiness for other people.

Remember that unjust criticism is usually a disguised compliment and analyze your own mistakes and criticize yourself. Do some critical thinking. Critical thinking is reasonable then there is reflective thinking that is focused on deciding what to believe or do.


Critical thinking is thinking about your thinking and while you are thinking in order to make your thinking better.You have to remember that critical thinking at the heart is thinking about real problems not theoretical problems and not coming up with unreal solutions but real solutions. The essence  of critical thinking comes from real problems and not artificial ones.