Finding The Solution To Your Business Needs Or You The Individual.

Good morning everyone around the world who follow me on my journey to change the world one mind at a time through a different perspective of seeing the world for what it really is and not for what it seems.

In business it seeing the business world from a perspective of what the competition really is and what techniques to use and learn for your business to grow.

The needs are different for every business as it is for every human being they are all different perhaps just slightly different however that small change in attitude or that slight upper hand of knowledge regarding the competition would make the biggest difference would it not? Of course it would!!

I have found during my research that when a new business comes into town everyone is gung ho about and of course everyone wants to check it out and they do. What happens in the next eight to twelve weeks will define that business whether people will continue to come in for either your services or your products. People will let you know just by their actions almost immediately if they will continue coming and if they like what you offer by simply not coming back or coming back and marketing your organization via word of mouth.

In my world it is all about finding the solution to your business needs or you the individual. My friends it is all about the strategies the person needs to be able to find out who they are and what they need to reach their goals.In business it is all about sitting down and figure out the best strategy needed to streamline a process or create the technique your organization needs. It could mean training on customer service or management training. It could be finding out what kind of managers you have running your business.

 I have found that sometimes a business has the wrong kind of customers and perhaps has a need to change the way you are marketing your products or services.The guiding principles and planned objectives set by management to be followed by an autonomous division of a company. A separate business unit strategy for each division will often be prepared and used by larger companies that have considerably different objectives among their various divisions. So what is the meaning of strategy: Keep in mind that there is also structure in every organization and sometimes that has to changes as well which will bring resistance and on and on.

 

strategy

1. A method or plan chosen to bring about a desired future, such as achievement of a goal or solution to a problem.
2. The art and science of planning and marshalling resources for their most efficient and effective use. The term is derived from the Greek word for generalship or leading an army. See also tactics.

Usage Example

The international market is currently four times the size of the American one and growing, making it an essential part of any company's expansion strategy.

The only safe way to boast is by constructive actions.

It has been said that it’s not boasting if you can really do it. This may be true, but a far more persuasive argument is made when you do it first and talk about it later. Besides, good things that are said about you always carry more weight when they are said by someone other than yourself. When you find yourself tempted to wax eloquent about your achievements, force yourself to pause for a moment, take a deep breath, and ask someone else about their achievements.

I have been told to my face that I have done a great job by an organization and guess what it feels good!!. I have also been told that I have a done a horrible job at one point or another,however each time whether it was great or really bad guess what? You might ask what happened? or you can simply say to yourself: I will do better the next time and move on. 

As a leadership and organizational behaviorist I find that people do not fit a cookie cutter and all people have a different attitude and a different personality and that you have to cater to each one of them differently and if you do not but try to make a fit for all technique; your organization will fall apart I assure you that will happen; Experience and training and best of all PEOPLE have taught me that lesson and yes it took a long long time to see it and even longer to create different techniques that work and that my friends is an art.

I have also seen people try to create what I have done and well it does not work why they ask? I tell them because you are missing certain components that need to be in place for the human side of it in other words you have to convey and connect and that has never been an easy task for any consultant or trainer it is an art.

Attitudes-Business And No Boundries-Luciano The Key Santini-SSDE

Good morning my friends and how are you on this beautiful Saturday morning? We all look for the best in all people and sometimes we are so disappointed in people that we believe or begin to think that they are all the same and thus the creating of a picture in the mind of people being horrible. I want you to think about it for a bit because the next thing that happens is that you begin to believe it and then you have no trust in people.

 You cannot make all people like you, but you can rob them of a sound reason for disliking you.
Even the most popular people have their detractors. Because we are all different, with differing interests and personalities, it is simply impossible for anyone to be beloved by every individual who knows him or her. If your mission in life is to make everyone like you, great disappointment is in store. But if you are always kind and considerate in your dealings with others, they may not like you, but it will be impossible for them to dislike you. You can cement your relationships with others by making sure that you are a person of character, one who is predictably honest, straightforward, and ethical. 

When you follow such a code of conduct, you may not be sought out by others who do not share your value, but you will be respected by all who know you. And in the end, self-respect will mean far more to you than mere popularity. 

What about business? How do you get people to come into your business and buy from you and at the same tile like you and your people that work for you? It is really simple because if you have no smiling people working for you then you better just close the doors because once the negativity starts to reach the people who buy from you they will stop coming in.

Attitudes and your business:

A predisposition or a tendency to respond positively or negatively towards a certain idea, object, person, or situation. Attitude influences an individual's choice of action, and responses to challenges, incentives, and rewards (together called stimuli).

Four major components of attitude are (1) Affective: emotions or feelings. (2) Cognitive: belief or opinions held consciously. (3) Cognitive: inclination for action. (4) Evaluative: positive or negative response to stimuli.

In today's times it takes more than money to make a business work. It takes persistence and a great attitude that will make you overcome any obstacle that may come your way and to your business. These time you also need a coach that can guide you along the way through the obstacle such as attitudes with your staff and how to make adjustments to their mental way of thinking regarding your business. 

The mind has to be able to be innovative and it needs to be left alone so it can breath oxygen in to the bloodstream so it can be pushed to the limits why! because the mind has no limits!! if you feel like you have limits it is because you the person put the limitations into your mind.

Thoughts
Throughout this philosophy will be found the suggestion that thought, backed by strong desire, has a tendency to transmute itself into its physical equivalent. 

 Luciano the key Santini

Thoughts are things they are real and whatever you put into the mind the mind will respond accordingly. The mind needs to grow and it needs to become innovative on its own. In business we need to allow people to think and create especially in large organizations. When you allow people to think for themselves they will surprise you with their way of thinking and their creativity. The people that work for you will solve your problems if you but allow them to grow.

The last thing that I will say is to break down the walls between departments if you have or manage a large organization allow people to share information and allow them too talk and share ideas and have a no boundaries organization and allow everyone to be who they are allow them to know who they work with.

Luciano The Key Santini-What Is A Super Business Coach

Hello and good morning to all around the world who continue to follow my posts and always great feedback--most of the time LOL but that is OK I would hate to bore you. This past week well it was a real busy one as I am sure it was for everyone. I hope that everyone in the world who may not celebrate Thanksgiving as it is here in the USA will still have something to be grateful for each and every day. I am thankful each and every day for my family and friends and for every single one of you out there in this world.

This is a fine world for the person who knows precisely what he or she expects from life and is busy getting it.

We are happiest when we are striving to achieve a goal. When we achieve one goal, it’s a natural human tendency to set another, usually bigger, one. W. Clement Stone calls it inspirational dissatisfaction — the letdown one experiences after a goal has been achieved and before the next step toward a new one has been taken. When you begin to experience that nagging feeling, it’s time to get into action! Make sure you have a long-range plan in place so that when one short-term goal has been achieved, there is a natural progression toward the next. 

It is a funny thing to try to achieve goals when we only believe we want to do something and yet it is only inside of our heads and the we sit and wonder why thing s never ever take place. In business it is called ( I have no idea what I am doing) In life it is called procrastination. What is the difference none really because they are both the same thing.

 When a business person procrastinate which means-Procrastination is the practice of carrying out less urgent tasks in preference to more urgent ones, or doing more pleasurable things in place of less pleasurable ones, and thus putting off impending tasks to a later time, sometimes to the "last minute" before the deadline.

Once you have eliminated the thought of procrastination you then to think about what it takes to get the to end result. This will will take persistence and resilience on your part. We need to make sure that no matter what the obstacle may be we need to make sure that we have the mind set to continue no matter what that obstacle may be. 

Once you face the obstacle you then will need to understand that you will not make excuses to forget about it and wait for another day,  My friend you must become resilient to the thinking process because it will hinder you and place you in a place where you do not want to be.

This was a great day

 In business when we feel that we need to move forward to accomplishing a goal be better customer service or leadership skills training for staff or self we sometimes find ourselves lost wondering what needs to happen because your customers hate the service you are giving them. 

I know that this happens because so many times because I deal with start up business owners all the time and find that when they face this dilemma they have the most difficult time asking for help or assistance from anyone. I have talked about this reasoning many time in the past. This is one of those touchy things that as owners we feel we need to manage ourselves because we feel that no one else can manage our responsibilities.

The main thing to do is to train someone to do what you were doing prior to the obstacle coming into play and started to affect the business side. I have worked with many owners that tell me that they will never find someone to run the business the way they do. 

One of the best ways to accomplish this is by appropriately positioning your business will enable enable you to show your clients what your company is all about. This will enable you to communicate a clear message to everyone both internally and externally.

 Many parts need to be in place for a super business coach to be recognized as an expert at business coaching and  most clients are dependent on a known reputation of creating great relationships and creating a  mutually profitable relationship with a customers.

Life Reality Theory Experience Which Will Help You And Your Business To Better Performance--Luciano The Key Santini

Hello and good morning to everyone. I was thinking what will I write about today and well this is what I came up.

Performance appraisals are they fair? Some people might think that this my way of thinking and it is not I do research and talk to many people in high positions in companies and this is how I come up with solutions not theories to help them gain an upper hand in their community or in their lives and if they do think that this is my way of thinking I will laugh and as I always say-I can only control me myself and I and what other people think  or say is all on them and their insecurities.

Well to begin let us take a look at what they should be? Well the truth my friend they should not even exist!. I understand there will always be a need for top managers to have something in place but it could a real conversations with people and the top being CEO'S and so on must be able to have those real conversations with people and be real and authentic. 

I find on my research that most people during interviews regarding their performance reviews are already aware of what they need to do and say and yet be afraid to say the truth about matters in the organizations that might really be troublesome.

Most of the time performance mean nothing to a smart and educated and most important experienced manager or CEO simply because they already know what the outcome is going to be coming from management above them.

Here are just a few of thing that go wrong when upper management sit down with someone who they know has much experience. They already know they are not going to get the outstanding and the great check marks and they accept it for what it is. They the managers who just received this sh!@#$%%^^s will walk out of the meeting laughing to themselves in a WOW! but I am OK and will continue doing my job to the best of my ability.

 Why such a great attitude? When I have done surveys and spoken to so many managers during my research they all seem to say the same thing. I have two choices they are either I continue my job until promotion happen where I can really make the changes where I can or I can leave as soon as something better comes my way.

I also know that there is a central tendency which means upper management will almost always rate employees close to the midpoint of the scale which is always irrespective to their true performance. I want you to think what this does to an experienced person. 

This will if an inexperienced employee could hurt feelings, bring their self esteem down create an insignificant feeling of fear which really does not exist. This will also cause low morale among that individual. This performance review will also fail nine out of ten time the intended purpose which is supposed to be to develop a person. They are also counter-productive to the organizations values simply because the people giving it does not understand the value of that person.

 In an article by (Tony Juncaj) He says these reviews will fail because the way they are structured will violate the common sense.Do you think a person will commit to something if you force them to do it and hold a gun to their heads or if you invite them to do it? This why we have those conversations in the washrooms because we do not dare say anything that will offend the boss.

By Josh Patrick 

A friend who does research specifically on this subject says the following:

Talking about performance once a year is a waste of time. It needs to be a constant, ongoing discussion for habits to change.

 Managers never saw the value in their own reviews. I’ve found that if you don’t have a good experience in a process you’re expected to perform for others, you most likely won’t do a good job yourself. This was certainly true in our situation. I reviewed our supervisors poorly, and they in turn did an even worse job with their direct reports.

 We never saw results. This is the big one. If we had seen a payoff from the time and effort we put into reviews, our management would have been more enthusiastic about the process and more willing to invest the time.

I’m sure there are some companies that have had good results with performance reviews, but I haven’t found any — at least none with fewer than 200 employees. I always thought there had to be a better way, and I think I’ve found it.

In the past two years I have been working a new process that I call persistent  coaching which I will discuss on my next post.

Dan Bobinski

 Show me one person who received useful feedback from his/her performance review and I’ll show you nine people who didn’t. In fact, you are probably one of those nine. According to a study by the Society for Human Resource Management, 90 percent of employees say that performance appraisals are not only painful, they just don’t work.

Here are just a few reasons why I think performance reviews are problematic, and more importantly, what you can do differently:

Problem 1: Most reviews are written using generic forms. These forms usually include sections titled “communication,” “punctuality,” “enthusiasm,” “knowledge,” “quality,” “team work,” “growth potential,” “leadership,” “policies and procedures,” etc., etc. Granted, the idea behind generic forms is to create fairness, but the simple truth is that jobs are too diverse for the generic approach to be effective.

 Bigger problem: Most reviews are written annually.  This requires a manager to reach back into 12 months of memory and try to remember all aspects of a person’s performance. Usually what happens is only the highlights are remembered (be they positive or negative). If the manager and employee are friends, scores are easily inflated. If not, the manager may emphasize the negative and that become the focus of the review. What’s missing? The small service projects, the extra time spent helping a co-worker, or the training classes that were attended on the employee’s own time.

 How can we fix these issues in your company simply give me a call or via linked in or email. Link up with me and we can talk yay!!! Problems will always be there and employees will always present challenges to either themselves or to the employer; The question is who do you go to for true advice not the B!@#$$%%^^&t you hear about or theoretical stuff I know I know we went to college to learn this but the reality is that what you received in school was all theory: THIS IS THE REAL WORLD BABY!!!

 

  The richest persons are those who give most in service to others.

Financial wealth is only one measure of success. The truly happy and successful individual is the man or woman who is healthy, financially secure, challenged in his or her career, and is making a difference in the lives of others. It isn’t always easy to render service to others. The world is a cynical and dangerous place where others are likely to mistrust your motives. They can be convinced only by consistent, sustained, outstanding service that is enthusiastically and cheerfully offered. In time, even the most cynical individual will come to accept your willingness to go the extra mile if you are sincere in your offers of assistance and in the service you provide.

What are the keys to success in the real world-Luciano The Key Santini

What are the keys to success for a student in the real world who just happened to graduate business school?
Please go to this video and share and like  or subscribe to it.
Thank you in advance.

 https://www.youtube.com/watch?v=Ieedb6x3LeU

Well this will go for anyone who just completed business school. The keys to success is once you have completed those long years of study the time has arrived to get to know who you are and where you are at this time in your life. The other is to create a strong network of mentors and yes I will repeat this create a network of MENTORS this will become one of the most important pieces of the puzzle to success. Sometimes while you are in school you can ask a professor to become a mentor while you are attending school.

Conceive, Believe, Achieve.
Whatever the mind of man can conceive and believe, the mind can achieve.

I believe this one to be one of the most if not the most important piece of the puzzle to success. This is the piece that I like to call the puzzle to the mind that will need to be unlocked by you on your own. This will become so important because you will have to put strong thoughts into your mind to create your own belief system of who you want to become.

The next key is that once in a while and perhaps many times after you graduate you will have to take risks.

There will be times when you will be tested. There will be times when your will will be tested! your courage will be tested and your mind will be tested. This will be the time to become strong and believe that you can make it. This will be the time when your network of mentors will be needed so you can pursue those dreams you are hanging on to.

The next key is to believe and have confidence in your skills and your talents. What you have learned in college should be strong to keep you believing why you attended school and why you spent those long days and long and sleepless nights trying to make the grade.

I would like you to remember the next few lines that I live by  and who I learned from one of my favorite mentors Napoleon Hill who has always been an inspiration to me just from the books and videos that I have read and viewed. 

The best job goes to the one who can get it done without passing the buck or coming back with alibis.
We often discover that people we view as “overnight successes” have in fact labored for years in obscurity before they were finally recognized and rewarded for their contributions. Success is a cumulative effort; the journey to the top in any field is usually long and requires careful planning. If you want to climb the first rung on the ladder of success, you must always take the initiative to get the job done, even when you find it less than challenging or even unpleasant.

 Eventually, you’ll earn your reward. You will become the boss, the leader, because you have developed the habit of taking the initiative to get the job done. You will get the best jobs because you’ve proven that you are dependable by accepting responsibility for your actions and your future. 

Remember that books and schools only teach the theories and give us the tolls to succeed. it is up to you as the individual to implement the tools and succeed. Yes that is correct it is only up to you to choose to succeed!!!

 

Books are movies that can be played over and over in the mind to strengthen the brain and feed it positive thoughts of success if you so choose to learn.

Here are some things to think about when searching for your first job; Here are some competencies:

What skills and competencies will you need to be successful after graduation?

Turns out, employers are looking for more than just a degree; they're looking for individuals who will be successful in today's world.

Michigan State University worked with a number of employers to identify 12 essential competencies for success. These 12 essentials are best developed both inside and outside the classroom.

1 Working in a Diverse Environment

Learning from people who are different from you-and recognizing your commonalities-is an important part of your education and essential preparation for the world you will join.

2 Managing Time and Priorities

Managing how you spend your time, and on what, is essential in today's world. Learn how to sort priorities so you stay in control of your life.

3 Acquiring Knowledge

Learning how to learn is just as important as the knowledge itself. No matter what your future holds, you'll continue to learn every day.

4 Thinking Critically

Developing solid critical thinking skills means you'll be confident to handle autonomy, make sound decisions, and find the connection

between opportunities you have to learn and how those opportunities will affect your future.

5 Communicating Effectively

Developing listening, interpreting, and speaking skills is just as important as reading and writing.

6 Solving Problems

You may only have thought about problem solving when you're faced with a crisis. Understand the process and mind-set of successful

problem-solving and you'll more easily handle the bigger challenges that come your way.

7 Contributing to a Team

In the workplace each person's contribution is essential to success. Having the ability to work collaboratively with others is vital. This includes identifying individual strengths (yours and others) and harnessing them for the group, building consensus, knowing when to lead and when to follow, and appreciating group dynamics.

8 Navigating Across Boundaries

Life is filled with boundaries-good and bad. Discover how to avoid the boundaries that become barriers so you don't hamper the ability

to collaborate with other people.

9 Performing with Integrity

It only takes one bad instance to destroy years of good faith and good relationships. It's important to develop a code of ethics and

principles to guide your life.

10 Developing Professional Competencies

The end of college is the beginning of a new education. Build on what you already know and keep learning new skills-your job will challenge

you to grow and develop in ways you haven't imagined yet.

11 Balancing Work and Life

You've got a lot to accomplish in limited time. How do you get it all done and still stay sane? The key is maintaining balance among the

different parts of your life.

12 Embracing Change

Just about every aspect of life is in a constant state of change. Sometimes it may seem that no sooner do you get caught up than you have to start all over again. No matter how you feel about change, you have to learn to deal with it.

Gut Feelings Equals Self Awareness--Luciano The Key Santini

 YOUR SOLUTIONS PROVIDER FOR BOTH INDIVIDUAL OR BUSINESS NEEDS

Good morning to all who read and follow me on this blog. Writing has always been one of my passions and it something that I can do forever. My friends writing is one of those passions that once you find your subject or subjects you enjoy it will come natural One of my passions is writing about how the mind works in different situations or scenarios.

Let us talk about emotional intelligence and what to do and not to do when involved in a situation you wish you were never involved with.Let us start with what it is;

Emotional intelligence (EI) is the ability to monitor one's own and other people's emotions, to discriminate between different emotions and label them appropriately, and to use emotional information to guide thinking and behavior.^[1] There are three models of EI. The ability model, developed by Peter Salovey and John Mayer, focuses on the individual's ability to process emotional information and use it to navigate the social environment.^[2] The trait model as developed by Konstantin Vasily Petrides, "encompasses behavioral dispositions and self perceived abilities and is measured through self report".^[3] The final model, the mixed model is a combination of both ability and trait EI. It defines EI as an array of skills and characteristics that drive leadership performance, as proposed by Daniel Goleman.^[4]

The model introduced by Daniel Goleman^[34] focuses on EI as a wide array of competencies and skills that drive leadership performance. Goleman's model outlines five main EI constructs (for more details see "What Makes A Leader" by Daniel Goleman, best of Harvard Business Review 1998):

1. Self-awareness – the ability to know one's emotions, strengths, weaknesses, drives, values and goals and recognize their impact on others while using gut feelings to guide decisions.What does this mean to a leader? Well I can tell you that as a leader you need to be in touch with your emotions and be able to reach and out to staff and be able to connect via emotional feelings. 
2. Self-regulation – involves controlling or redirecting one's disruptive emotions and impulses and adapting to changing circumstances. To a leader this is very important because if you have no idea how to regulate your emotions you will find yourself in a pickle which usually will end up pretty bad or simply a total disconnect from reality.
3. Social skill – managing relationships to move people in the desired direction; To a leader this is very important but you have to be able to make sure that you are connecting with staff because if you are not you will simply loose control  and you will not be able to guide or give instruction because what happens is that they will start to give you direction and this is usually not good at all.
4. Empathy - considering other people's feelings especially when making decision; To a leader this is probably on  e of the most if not the most important aspect of emotional intelligence. A leader has to have empathy towards others and if you do not not then you are simply leading by position power which will last for a short time before the leader will start having issues due to micro managing.
5. Motivation - being driven to achieve for the sake of achievement. To a leader this is also a big part of the game of emotional intelligence because a leader will have to have the skill to make sure that their staff or peers will either buy into a goal or follow the leader.

 
I have also found that sometimes bullying will exist when there is a power of position management style. This usually happens when The leader who is really not a leader but was given that position because of time in position and so was promoted with no real people skills or low self esteem which would lead to poor leadership.This will also cause conflict among staff members because you have someone who should be leading when in fact they are hindering everyone from moving forward.

Most failures could have been converted into successes if someone had held on another minute or made more effort.
When you have the potential for success within you, adversity and temporary defeat only help you prepare to reach great heights of success. Without adversity, you would never develop the qualities of reliability, loyalty, humility, and perseverance that are so essential to enduring success. Many people have escaped the jaws of defeat and achieved great victories because they would not allow themselves to fail. When your escape routes are all closed, you will be surprised how quickly you will find the path to success.

Life isn't fair. It's just fairer than death that's all -William Goldman

Good morning to everyone and I hope that everyone who celebrates Halloween had a wonderful day and took in lots and lots of candy. We took our boys out and well yes they took in a truckload of candy and yes of course we walked around with them and yes it was lots of fun but the most important part was when we have to check candy and of course the technique we use is that the larger candy have to be inspected  because those are the usually the ones the parents like the best :) right yes of course we are right.

I think that in business specially the smaller business owners are a bit afraid to give candy and or promote their business due to all kinds of stuff that could go wrong and yes it is understandable, but sometimes I have also seen small businesses take advantage of such holidays to self promote the heck out of the business. This is a time when you know parents are coming with their kids and what better time to hand out menus or candy with business cards HELLOOOOO!!! this is just one way that I help small businesses promote their products or services.

 I know that sometimes in business specially when one is starting out and you have your heart poured all into it it becomes a daily struggle just to survive and most people just give up or become mediocre with business and in life and thus conform to what they fell is great and plateau there and stay.

"Preantepenultimate" I did not even know this word existed! Holy Sh@#$$!. It means to come in fourth before last! I find that many people give up because they loose sight of life and loose that special push they so badly need to move to the next step but never happens because they have given up. I also find businesses fall into the hole when they feel that all has to be perfect or else failure will creep in. Take a look at these two quotes;

 "Perfectionism has nothing to do with getting it right. It has nothing to do with high        standards. Perfectionism is a refusal to let yourself move ahead." -Jennifer White

   Life isn't fair. It's just fairer than death that's all                        -William Goldman

Life is not fair and we all have heard this many many times over and over and over-Well people get over it!! Life is not fair so stop complaining because to be honest with you and in your face! You need to sit back and think about why you are there or in a place you wish you were not. I know from experience that when one does ill to another person no matter how small we might think it is it always comes back and let me tell you I am not perfect by far and so I changed the way I think of others and the way I think of myself.

 

Yes it took a long time for the stars to align with me but they did and well I worry less about what other say or think and at the end of each day I go into what I call purgatory and take each hour of the day to see if I did anyone wrong and if I did I will call them and apologize and my day becomes so much better. Try it sometime it works. This might sound weird in some ways I am sure of it but what i can tell you is that it does work.

If you are sure you are right, you need not worry what the world thinks. If you are ever to achieve noteworthy success in your life, you must be willing to stand apart from the crowd. Success is something that is achieved by the minority, not the majority, of people. You will also discover as you climb the ladder of success that there are many who, out of jealousy or envy, will belittle your achievements. Nevertheless, if you have the courage of your convictions, nothing can deter you from your course. You develop confidence in your beliefs by doing your own thinking and by constantly testing and revising your knowledge. 

Use W. Clement Stone’s R2A2 Principle to Recognize and Relate, Assimilate and Apply information from any field to help solve your problems and direct your thinking. 

What others think of you is important, as long as it coincides with what you think of yourself. If you are recognized by others as a positive person who always makes an important contribution, you will be in demand, for there are never enough such people in any organization. Your co-workers will value you, your customers will appreciate you, and your boss will recognize and reward you if you stick with it. You may not become an overnight success, but neither will you fail instantly and permanently. Make it a habit to go the extra mile with a Positive Mental Attitude.

A little bit on customer service

I Find that if you deal with clients and people in general you need to have some really great customer service because when they have questions you better have the answers they are looking for if you want them to keep returning so why not find the best person or business coach to help you get there and come up and train the best solutions for your business.