Customer Service Always a PRIORITY-Luciano The Key Santini

Hello and good morning my friends around the world who have been connected with me and keep connected with me. As of right now I can barely see straight due a to a pretty bad ear infection ( I just realized that I am human) mmmm scary huh! But I am happy to say that you can still reach out to me if you need my assistance and I will be happy to assist and I promise I will not be annoyed at all.I may not be able to meet you at your offices but I am so happy to help whoever needs my assistance because so many have assisted me in the past.

To tell the truth it flatters me when people reach out to me for assistance in whatever the need or situation may be.People tell me that one of the main reasons they reach out to me is because I always show a calmness and my reaction was REALLY HUH never saw that one coming LOL. But if you really believe that then guess what I am willing to share it with you generously. 

 Business talk is always one of my favorite talks because so many are in need due to what the economy has done to so many small businesses. Today I will talk briefly on customer service a topic that will always be  top priority for me and should be for you as well always.

 What is customer service to you and really the question should be: What is customer service to my staff members and how do they perceive it to be. You see many time we as owners understand what it is and what it should mean to our staff members but many times they have no idea what it means to you the owner so they only do what they perceive. Does this make sens? I hope so and if not just stop what you are doing and walk out or listen to your staff mingle with your customers and well you be the judge.

Great customer service is always a priority to me and that is something that I will train owners and staff alike.

Customers will come to you most of the time because they may have a problem and they come to you in the hopes that you may have the solution they are searching for or you can build enough trust between the two of you and perhaps they will let you try to solve their problems either way it is up to you.

Here are some questions you can ask customers to start the relationship:

What is your situation?

What have you tried to resolve the issue?

Why do you think I could resolve your issues?

Offer them two or more solutions and let them make the choice.

"You Only Live Once So Make The Best Of It And Live Your Life In The Present"--Luciano Santini

"You Only Live Once So Make The Best Of It And Live Your Life In The Present"--Luciano Santini

 Good morning my friends and well as I always say to you and everyone else in my life there is never a better time to get something started that will make your life better  than now!! if you need help or have a question and you know the person that may have the answer you are looking for ask them and you just might be surprised. They may  have that little bit of information you might need to move your life in the right direction.  It is a start, so get it going NOW!!!!

Nothing Will Ever Happen Until You Take The First Step-Luciano The Key Santini

In business let us talk a bit about business! Let us talk about leadership roles.  Let us start on how to identify social power. What is social power and how can it help or deplete a company of clients. Well  let me start by saying that Social power is a central element in analyzing human society and the way it is organized. All human societies, regardless of their normative background, are based around different sources of power.

 

Read more: Social Power Theory | eHow.com http://www.ehow.com/about_5446056_social-power-theory.html#ixzz2KPA8tRJm

So what does all this mean simply put it means that social power is managed by those that may be in power say mult-media giants and can manipulate what is recognized and reality and non reality.

There are different types like Coercion which means if you are in power of a large company and everyone know you are the man then guess what that person will use his power of position to get things done and most of the time their way or the highway.

Power of class status - I love this one because it so self explanatory it is what and how it reads power of status it is just that if a person or a company can monopolize the market then guess what happens they can control the markets and the economy this type usually means that all other social power derives from the Status of Class.

How about when a group gets together and really gets the populous going and then the people will believe that what they are trying to sell you is the best thing there is or the only way and direction to move towards.

This type can be dangerous and sometime catastrophic to individuals and the economy and could destroy the smaller companies that may be trying to survive. This is the worst kind because it works off what either individuals or companies believe to be true and either will conform to survive or just have a mediocre stability.

The Action of Persuasion

 Here is where a great speaker or a teacher can manipulate the people to believe what is right or what is wrong and persuade the masses. This type will do everything in their power to have people believe and sometimes take action by persuading to believe that their ideas are the best and only options.m of pow

How about the power of Knowledge

Every time I do a seminar or contracted to train staff or leaders on how to become better leaders I ask a simple question: Why do most people fail? Guess what I get all kinds of different answers and then I say no no no it is simply because of lack of knowledge,

"We Must Know When We Are Wrong And Be Ashamed To Ask For Help When We Needed Most"--Luciano (The Key) Santini

Remember what I said sometimes people do not like to hear what they need to hear because they continue to do all the same things over and over and expect a different result it will not ever happen ever!!It's wisest to give people some extra space just in case.  

As a solutions provider I must play nice but avoid even having to deal with people who can't take the cold, hard truth.My friends life does not always deals us the best hand we have to make with what we are given and develop our talents with what we have and move forward.

"We Must Know When We Are Wrong And Be Ashamed To Ask For Help When We Needed Most"--Luciano (The Key) Santini

 

Good morning friends and how are we doing  on this Thursday morning? I hope and wish that everyone who reads my blog posts will have a wonderful day today and find that life is worth living when you enjoy life in the now and not worry about the past and not worry about what you have no control over.

How do you get started in life in the right direction well as hard as that may sound you can do and make the changes instantly if you choose to do so yes my friends it is that easy and that simple. You have to make the changes if you choose to do so but you have to want to make the changes because if you do not then nothing will change believe me I know from experience.

I have a question for you business owners. Is your business where it needs to be and if not why not? You see this also comes as a surprise to many because they make so difficult when all you have to do is change the way way you look at your business and how you look at your staff and customers. I know you might be saying if it was that easy Luciano we all would have done it right!

The thing is not whether you would have done it. The real question is are you ready to make the changes needed to move your business forward.

You have to be a leader and what exactly is a leader well let us see.

 A leader is not just someone who tells people what to do is it? A leader is someone who takes hold of the issues and manages the outcome. You must be able to manage the outcome form any situation. You see a leader must take responsibility of the outcomes and carry that responsibility whether the outcome is good or not so good and continue to move forward with a smile. What I find is that instead they will blame others for the not so good outcomes.

"Know That You Don"t Know What You Don't Know And Admit It To yourself"--Luciano Santini

Good morning my friends and well it is Tuesday.

 How do you feel when you know you have a goal and it must  be done whether at work or in your daily routine what do you do and how do you do it?

You're hungry for analytical thinking right now, and your mind wants to see things in black and white terms. 

You see so many times one will not see things in black and white as one wants or believes that they are.

When  you are willing to see the other side of an argument, but you're not going to give people credit for sob stories. When the sob stories come into play you know you are in trouble if you start to believe them.

"Know That You Don"t Know What You Don't Know And Admit It To yourself"--Luciano Santini

Therefore, you will get along best with people who aren't interested in making small talk or being charming all day long. You are in the mood to get things done -- and you will.You need to believe that you can the things that need to get accomplished today and just get them done.

Some of the writing in bold comes from my astrology sign Capricorn on Y Astrology.

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"The Potential Starts In The Mind"--Luciano (The Key ) Santini

When we are feeling down for whatever reason,  you as the individual must do the following:

You've got to organize these emotions if you want to get past them. Put things in perspective. Don't let your feelings get the better of you. Remember: They're just feelings. Even the bad ones (like jealousy, regret, or anger) are natural. You can't fight them. Make a list of each negative feeling as it comes over you, and before you know it, you won't be feeling them anymore. 

"The Potential Starts In The Mind"--Luciano (The Key ) Santini

"Business Is A Way Of Bringing The World Together You Just Need To Have The Vision To Make It Happen"--Luciano The Key Santini

Good morning my friends on this wonderful Saturday morning. I always ask if it is OK to call you friend and well I believe it is OK because I am writing the blog so yes it is OK (I Am laughing to myself now) I consider everyone a friend . I always to thank you for reading my blogs as well because sometimes I think OK if I was reading this blog is it interesting and yes it most of the time.

I find some great articles on the internet and this one here really hit the spot this morning and it might hit the right spot on you this morning;

 Get ready to hear some very good news today -- all the good karma you have been putting out into the universe is coming back to you, plus interest! This positive energy will help you leap over any unpleasant (yet inevitable) obstacles that block your path later in the day, and keep you focused on the things in your life that really matter. Bring a close friend or your sweetie into the glow of happiness. Share your news and plan a celebration together!

We all have obstacles but we have to see them from a different perspective and well just take a look read it a few times and make your choice on how your day is going to turn out.

Business is a tricky thing

Let us talk today about role clarity in companies and organizations. What is role clarity? I will tell from experience that sometimes we just make it difficult to understand when the fact is that it is really simple but the trick is not the simplicity of what role clarity is but how do we as owners make it clear to understand to our employees.

Role Clarity is simply making sure that employees understand their role in the company clearly. The owners and managers need to make sure that once an employee is hired that person is set up for success by making sure that they understand their role and what are their expectations via the company or the owner and managers.

So what Am I saying here,well let us see now: I can tell you that sometimes as a manager or an owner we forget to train our staff properly thus for they have no idea what the expectations are. I believe that everyone wants to do a good job and turn out good satisfying work for their employer. I also understand the employees side of the role as well example:

As an owner see the potential of an employee and understand their talents and perhaps this employee has a better understand on their job and knows how it works and really is a smart and professional person. A project is given to the manager to complete but that manager is not very knowledgeable but accepted the project anyway.

The manager will then seek out his talented employee and start to tell him that he will be leading a project but the manager will be overseeing making sure it is completed on time. (The manager will tell him/her employee) how great they are and that is why they ere chosen to lead. Perhaps this has happened to you or know someone that has gone through this. The employee will get it done and do a great job. 

The manager will then take the finished product turn it in and take all the credit for the completion of the project. Then awards are to be given and the employee is told that they will be attending the ceremony and then at the end find out that the budget was cut and there was only enough money for the management team to attend!! What do you think just happened to that employees moral? That employee will feel used and worse feel unappreciated.

I have seen it happen so many times in the corporate world that when it happens elsewhere it just makes me sad to see the employee feel that he/she were used. This happens when managers are given the position and they are not completely incompetent but have a poor understanding of people relations and have poor communication skills.

What will happen now is conflict and it could get ugly between employees and managers. This why it is so important that there is always clarity on an employees job description and a managers role to manage and understand their role and be able to communicate with employees with an open mind.

We Are Your Solutions Provider

What will happen as well is that there will be stress on both managers and employees and manager must know how to manage this by speaking to individuals involved and put a stop immediately or else there could be chaos.

Another solution can be to address the stress levels between employees and managers by informing employees that the project was for the benefit of the entire staff and thank the employees publicly and give them their due credit this will pacify the employees involved long enough so that you can have a one on one crucial conversation.

"Business Is A Way Of Bringing The World Together You Just Need To Have The Vision To Make It Happen"--Luciano The Key Santini

True Story NO KIDDING-Luciano The Key Santini

Hello and good morning my friends around the world and yes it FRIDAY YAY!!! I don't know why but I wanted to say that only because we all get excited about tho sometimes we act like we do not. I would like to share this thought today just in case we are feeling a little down.

If you start off this day feeling a bit depressed, try to get outside as soon as you can for a brief stroll. No matter what the weather is like, a big dose of fresh air will get you back on track. A blue mood is nothing to worry about -- 

It could just be your mind telling you to slow down a bit and ponder some new emotions that your heart is feeling. Taking a short walk will give you the time you need to reset your brain and start feeling like yourself again. 

Remember "Nothing Happens Until You Take The First Step"-Luciano The Key Santini

  Sometimes we feel down and we do not know why we just do not feel it for the day and so if you are feeling this way smile at the world and guess what yes the world will smile back at you. Take a little walk breath in the fresh air and give thanks for what you have such as the air we breath, the people around you. 

Being alive oooh that is a big one huh? I think so yup I believe that is a big one being alive be thankful and be grateful for another day. We sometimes take these things for granted and well we need to stop doing that and just be grateful.

Read the paper the comics that is- that is where sometimes I find a laugh or two. 

(Have a laugh on me today and this is a true story NO KIDDING)

So enjoy the day and remember sometime we need that extra push to reach our goals and sometimes we look for that push outside of us and guess what sometimes we never find it and so we must turn to our minds and souls and find it within us and the great thing about that is that we find out that we always had what it takes inside of each one of us to keep going until we reach our goals and dreams.