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Showing posts with label Expert Customer Service. Show all posts
Showing posts with label Expert Customer Service. Show all posts

Monday, November 9, 2015

The Psychology Of Training And Learning The New and more Effecient Way



I am sorry I missed writing the blog for you this past weekend but I have a good excuse. I had surgery and was literally out and bedridden for five days. I am much better today and well all I could think was about writing my blog and well here we go.

While I was learning and studying psychology I have to tell you that it is not an easy subject. I have learned that while you may think you know people there is always something that will bring about a new way to think and to study the human mind. I have found that when leaders treat people with respect and dignity they will always earn their respect. 

I have always found it challenging to know that research brings out so much more in a person the when they had before they started the research. So how has recent psychological research taught us in leadership?
I have learned that there are several factors in the human mind that needs to continuously stay alert and ahead of the times including technology.


I will give you an example: So many leaders or people in leadership roles still believe that when you offer a reward to someone that they will actually do a better job but the reality is that there persons motivation will decline more so then when there is no reward but simple become ,more competent in the learning  process of the human mind.

 This will also have an affect on their ability to focus on one task at a time because leadership will assume that because this person is so smart that they can do more than one task at the same time which by the way will inhibit the person from doing completed staff work and when they are done they will feel as failures because they will attribute their failure to the ability of within as opposed to the effort that should have been given from within to complete the task.

Another great example is that when leadership in any organization fails to understand the way to teach and train properly not because the leaders are not good trainers but because they are not good teachers nor will they have real life examples to share where the staff can become real and also be able to understand.

When top leaders have a clear understanding that from where they sit and look down that they clearly have no idea what is going on and that they should involve those who actually do the work to create new ideas and policies  by actually letting them structure the models for all to follow including leadership because what I have found is that simply put most leaders are so out of touch from reality that when they create their new policies they are so wrong and actually inhibit their company from moving forward.


It has been proven that when staff are allowed to come up with a better solution to a problem the solution that they come up with has been much more efficient then the policy that was written by upper management.
Leaders have to understand sooner or later I prefer sooner but in most cases they do o not understand until it is way too late in the process. They must ask great questions like reflective questions;

• Recount their thought processes as they attempt to solve a problem; and
• Make graphic representations of their thoughts and knowledge

We frequently hear that staff have disparate learning styles: That some are auditory learners, while others are visual or tactile or kinesthetic learners (who learn by manipulating objects or engaging in projects) or analytical learners (or prefer information presented in sequential steps), or global learners (who do not like to be bored and prefer various kinds of stimulation). Then there are other learning styles: competitive, collaborative, independent, dependent, participatory, resistant, and avoidance.

 Rather than placing staff in rigid categories, it appears that most staff learn in multiple ways and that it is best, therefore, to present information in multiple ways and yet it is always thought such that one way fits everyone and thus failure will occur and still upper leadership does not understand.

How does work environment affect staff? It influences their verbal, quantitative, and subject matter competence, their cognitive skills, their identity, self-concept, and self-esteem, and values and attitudes.
Students’ psychological development does not end at adolescence. Indeed, it is clear that the working years are just as important in employee cognitive, emotional, moral, and social development. 

 The leadership group is the single most important source of influence on employees development: on personality development, attitudes and values, behavior patterns, career development, and satisfaction with their current work.

As a leader, one of our most important tasks is to guide, motivate, and assist employees through this maturation process. Employees must recognize the limits of their current skills, knowledge, and perspectives. They must realize that leadership is there to help them understand where they are.

 I found that most leaders in leadership roles tend to go from an approach —such as rote memorization, the mechanical use of formulas, or the parroting back of ideas from a policies written so long ago that the words do not make sense to the new generations.These types of training's and teachings  no longer are enough the work environment, where a premium is placed on originality, high-level analytical skills, and facility in writing.
     

Saturday, December 21, 2013

Do you know and understand you? If you don't neither does anyone else..

Hello everyone out there somewhere in the world. As always I want to say thank you to all my clients and connections here on this rock we call earth. You know I was thinking this morning about what it takes to be successful and to  be honest it takes lots and lots of hard work perseverance and lots and lots of knowledge.

Be aware that when I say knowledge I do not mean book or school I simply mean understanding what you want and where do you want to be and what do you want to accomplish. The know how needs to be about you the individual. Do you know and understand you? This is a very important questions because if you do not know who you are then guess what!! No one else does either.


This becomes like having a well written resume when you are looking for that job that you want to land. There will be questions about you asked during the interview and guess what if you do not know what you have written on your resume because someone else wrote it for you then you will fail in answering any questions.

Think about life!-life is the same way if you do not know or have any idea of what you want and where you want to go then you will fail because you are simply existing. My friends some people think that because they have lots of money they are happy and they may be and they may have a real handle on life and those that do I can tell you from being around many that have lots and lots of money are very well versed in life's experiences.

( Click on Brochure to read clearly)


Those that have lots of money but struggle with every day situations believe that money can fix it all and these are the ones that will fail once again because somewhere along their success they failed at learning the lessons that life has taught them along the way. What!!  WHAT!! of course we all do that at one time or another where we become successful and start to believe that money can fix it all or because the power that we acquire and not from money but from a high ranking position one might hold.

All these beliefs become a problem after a while because people loose their way and end up alone.




The mind grows only through use, and it atrophies through idleness.

Just as the physical body becomes strong through regular exercise, so does the mind require regular use to remain strong. Make sure that your personal development plan includes plenty of mental stimulation. One of the best ways to develop your imagination and visualization skills is through reading. 

As you read, your mind translates the words into images that help you better understand the concepts about which you are reading. Become a voracious reader. Read newspapers, trade magazines, self-help books, and novels; all will contribute to your store of knowledge and to your ability to visualize and more effectively use your imagination. 


I have found through out my life that our imagination is perhaps the most powerful tool that we have been given.Imagination can create and it can also destroy lives. Think about this for a while let sit in your mind and just ponder on this thought and write me your comments on your thoughts.


 I know that everyone in this world at one point or another we feel stuck and this is an awful place to be because you feel dis empowered and beat up because we listen to our past failures and thus making us live our lives in constant fear thus continue to fail in all that we try to do.  You will have to look outside of yourself and find that strength you need from within this will strengthen your being.



Saturday, February 9, 2013

"You Only Live Once So Make The Best Of It And Live Your Life In The Present"--Luciano Santini

"You Only Live Once So Make The Best Of It And Live Your Life In The Present"--Luciano Santini
 Good morning my friends and well as I always say to you and everyone else in my life there is never a better time to get something started that will make your life better  than now!! if you need help or have a question and you know the person that may have the answer you are looking for ask them and you just might be surprised. They may  have that little bit of information you might need to move your life in the right direction.  It is a start, so get it going NOW!!!!

Nothing Will Ever Happen Until You Take The First Step-Luciano The Key Santini

In business let us talk a bit about business! Let us talk about leadership roles.  Let us start on how to identify social power. What is social power and how can it help or deplete a company of clients. Well  let me start by saying that Social power is a central element in analyzing human society and the way it is organized. All human societies, regardless of their normative background, are based around different sources of power.
 

So what does all this mean simply put it means that social power is managed by those that may be in power say mult-media giants and can manipulate what is recognized and reality and non reality.
There are different types like Coercion which means if you are in power of a large company and everyone know you are the man then guess what that person will use his power of position to get things done and most of the time their way or the highway.

Power of class status - I love this one because it so self explanatory it is what and how it reads power of status it is just that if a person or a company can monopolize the market then guess what happens they can control the markets and the economy this type usually means that all other social power derives from the Status of Class.

How about when a group gets together and really gets the populous going and then the people will believe that what they are trying to sell you is the best thing there is or the only way and direction to move towards.
This type can be dangerous and sometime catastrophic to individuals and the economy and could destroy the smaller companies that may be trying to survive. This is the worst kind because it works off what either individuals or companies believe to be true and either will conform to survive or just have a mediocre stability.

The Action of Persuasion

 Here is where a great speaker or a teacher can manipulate the people to believe what is right or what is wrong and persuade the masses. This type will do everything in their power to have people believe and sometimes take action by persuading to believe that their ideas are the best and only options.m of pow


How about the power of Knowledge
Every time I do a seminar or contracted to train staff or leaders on how to become better leaders I ask a simple question: Why do most people fail? Guess what I get all kinds of different answers and then I say no no no it is simply because of lack of knowledge,

Saturday, January 26, 2013

The voice-No Action Equals Comfort--Comfort Equals No Growth"--Luciano (The Key) Santini

Think of us as your personal solutions provider
The Voice
Hello and good morning. Well it is morning as I am writing this post. Today I am going to talk a little about that self talk you hear in the back of your mind and keeps you from moving forward and then we will talk a little about business as well.

I call it the voice; it is the voice you hear when you want to accomplish a goal or a project you have never done before. That voice starts to kick in and it begins like this; What are you doing? You cannot do this, you have no skills for this project!!

What are you thinking? So what is happening here, well let us see; It is called self doubt. The voice begins by giving you the feeling of self doubt. You start doubting your ability to do this new project or keep you from accomplishing the goals you are so hard trying to reach.

Ways to get rid of the voice:
1) Replace the voice with a song and sing when the voice begins.
2) Start a puzzle to keep the mind occupied
3) Play with your dog
4) Watch your favorite video
5) Tell a joke and start laughing

As trivial as these examples are they work. try it and let me know.


"If You Want Growth You Must Take Action--No Action Equals Comfort--Comfort Equals No Growth"--Luciano (The Key) Santini

Business
We are your solutions provider
Today I would like to talk about capacity training and the importance of it. Many companies will say they have it in place but they do not. Many companies will say they do it all the time and they do not and the worst part of it is they they have no idea what it is  and if they know what it is they have no idea how to implement it.

So what is capacity training. capacity training is
Capacity building is the blood of growth, now more than ever. Read this section to learn more about what capacity building can accomplish for your company.
There is a startling lack of awareness about what capacity building is, especially when our society depends so heavily on the service to bring value that you or your company is offering.

Capacity building is whatever is needed to bring a company to the next level of operational, programmatic, financial, or organizational maturity, in order to more effectively and efficiently fulfill its mission. Management must have a need to understand the logic behind this critical thinking process and start to implement it as soon as possible if the company needs to grow or in the process of learning new ideas to having staff members understand and believe the mission statement and the vision of the company.

Saturday, January 12, 2013

The Time Is Never Perfect Do It Now -Luciano Santini

Good morning my friends it has been a while since I wrote on my blog. The reason why is because we have had to move to a larger home due to my boys growing up. It has been a job just trying to make the time between my family and the move and keeping up with seminars and workshops whew!! But it was accomplished.
What I would like to talk about today is simple really. I would like to talk about how I was able to pull the move keep up with my work and family time during the move. You see when I am faced with an issue I welcome it because it is a new challenge that life brings. We can either become idle or do nothing or we can tackle it with vigor and beat it down until it is done.
I am not saying beat yourself down (laughing) what I am suggesting is that you take whatever issue you may be faced with and break it down to smaller goals and get them done one by one. My wife was upset that I did not hire someone to box our stuff and move them for us and I was like what!
I said let us look at this and perhaps a lesson can be learned and taught at the same time. She was opened to the thought so we moved on. We went to places to pick up boxes and took them home and had the boys tape them up to make them stronger.
The boys enjoyed doing this stuff and it was fun for me to actually see them do some work for themselves so there was the lesson for them and gave us something to really appreciate and smile about.
They are 12-7 and 4 years in age but to be honest they were so happy to do these things and help us and of course they were rewarded with some of their favorite dishes and hot chocolate and a few dollars here and there.
When you are faced with a problem that may seem you cannot do because it is to big well break it down to smaller ones and you will reach your goal.
BUSINESS SITUATIONS
Inn business my friend it is the same way, sometimes we are faced with issues that seem too big to do or face and guess what you take the above steps we talked about during the move and you can break them down into smaller pieces and get the situation or issue resolved. I understand that in business it is a more difficult task but it can be done.
               “Nothing Will Start Until You Take The First Step”-Luciano The Key Santini  

I have talked to so many business owners regarding this issue on facing issues such as customer service which seems to be the biggest issue with most businesses and why well it is simple (not Really) but it can be if the owner would take the time take an  inventory of his talent that he has employed and then make some tough choices that perhaps needed to have been made in the past so it would not affect his future of his business, but they do not do this because it has been to long or they have no idea how to that.
 The end result with not doing anything is that nothing will get done or accomplished and your customers both internal and external will suffer during this situation.
The other issue is how long has this been going on? If has been going on for a while the choices that need to be made become far more difficult because perhaps people have bonded or they have set in their ways and do welcome change. Sometimes one has to make some tough choices when it comes to family and business.

As you can see taking care of business is easy but you have to have a plan and a system in place to be able to figure out your issues and problems and resolve them. It can be and it will be difficult at times but they have to be made. The best way to accomplish this is either to hire a business coach to assist you with a plan or simply to take care of the issue for you.
Perhaps sometimes it can be daunting to capture this way of thinking but if you want your business to flourish then you have to make some tough choices.

We at Santini Self Development Enterprises will bring results to you whether in personal or business life so you can live the enriched life that you deserve.
Give us a call if you ever have a need for either personal or business assistance and let us bring you some results because after all is that not what you want!!
Phone: 818-970-5922 Email: santiniluciano@yahoo.com
“Remember that one cannot wait for the perfect time to reach a goal because if you do you may never find the perfect timing but one thing for sure that you will find is the end of time”-Luciano Santini