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Showing posts with label Santini-Self Development Enterprises Customer Service Expert Trainer Certified Business Coach/Life Coach. Show all posts
Showing posts with label Santini-Self Development Enterprises Customer Service Expert Trainer Certified Business Coach/Life Coach. Show all posts

Wednesday, January 15, 2020

The roles of Emotional Intelligence and Leadership





Human beings respond to accurate management! Inspiration! It's in all elements of our lives, no longer simply a business. A mother is a frontrunner in her domestic; a son can be chief of a group recreation or a daughter the leader of the controversy crew. A group is predicated at the man or woman in fee to certainly make them successful. A true chief is noticeably moral, honest and revered.

In our society, we have leaders and fans. Are we born to one or the opposite? No! Are you able to hone your leadership capabilities? Truly!

The leaders that I respect appear to have all of these in the region:

A) They assume big! They don’t position a ceiling in the vicinity. Alternatively, no restrict is set as to how large or how a great deal better something maybe.

B) The desires are firmly set in the region and the eye does not come off of it.

C) They make regarded to all involved the very last product that they may be all going for, instance if you promote widgets, it takes x wide variety of widgets to be prosperous, otherwise, you want to win that soccer sport and in the long run the name. Recognize what you’re going for.

D) they could get compliance with orders.

E) while goals are met they set new desires or boost the bar.

People will comply with your lead willingly if you are sincere, ethical if you are consistent and treat them with recognition. Worthwhile a person whilst a process is well accomplished is usually appreciated. A very good leader may also offload a person who continually hinders the institution who is just now not a crew player.

You can improve your very own self- appreciate and end up a concept to others. How awesome is that!

Saturday, February 21, 2015

"Red Flags Everywhere And Knowledge Is Coming From Every Angle"


Good morning to all my friends who continue to stay with me on this long journey on changing the world one mind at a time by seeing the world for what it really is as opposed to what we see. This is a blog post on a more serious point today.



People always ask me regarding their present jobs and how they cannot stand their bosses or their environment and this is what i say to them each time.

My friends the job that you currently have will never be bigger then what you make it to be. I tell people how their imagination will always play a big part of the world in their minds and in their perspective. A man by the name of  Daniel Burnham, the turn-of-the-century architect and civic planner whose plan for the 1893 Chicago World’s Fair had an enormous influence on contemporary civic design, was quoted as saying, “Make no little plans.” He knew that to achieve great things we must have grand ideas. If you can imagine it, you can create it. And if you can create in your imagination the job that you would like to have, it is possible to create it in the real world. My journey has been created and now it is becoming a reality.

Inspiring Incarcerated Youth
Leaders ask me many questions as well one of which is: How do we manage people today with all this technology and currently I am working on a model that I call MI (Mental Investment Model ©)
 which will teach techniques not to manage people but to manage knowledge and behaviors at the same time and to learn to connect them meaning behaviors and knowledge with the right tasks making managing staff much easier. This takes time and the right personnel to teach these techniques to management. 



I promise there will be much resistance not only with staff but management because it is actually hard work, however once implemented it will make each manager wonder why this was not implemented a long time ago HAHAHAHAHAHA it had to be the right time and on top of that companies have to be prepared for this revolutionary change that will be taking place actually!! it has started already we just do not know how to manage it thus we do not see it or we just have ignored it.

Inspiring Teachers, Mothers and Fathers
 The world will need stronger mental attitudes meaning people will need to be stronger mentally and prepare for those who will be resisting change and then implement certain techniques so the change is smooth all the way to the top until implementation is accomplished.

I know there will be all the naysayers regrading my model and there will be those who will ask for proof and this and that and well honesty I will not care what they say only because I know human behavior and I have a clear understanding on business needs from start ups to large corporations. The most important thing that I know and understand is that I am a human being just like you and I know how to treat people just like me who is everyone around me and around you.

A bull may have good qualities, but you will never bring them out by waving a red flag in his face.


Arousing others is easy — if you don’t care what kind of action you inspire. If you wish to create a positive response in others, you do so by example and through the art of gentle persuasion, not by daring them to attack. When you work with others, concentrate on their positive attributes, not on the things they dislike or fear. When you take the time to get to know your associates, to learn about their hopes, dreams, and aspirations, you can determine what motivates them. You can then show them how they can align their goals with yours to work together for your mutual advantage. When you do, everybody wins.

Saturday, February 7, 2015

"Always be prepared for the nay sayers!" What they say will not and does not define who you are!!


Good morning everyone and as always thank you for the continued support on my journey in changing the world one mind at a time by teaching perspective on the world and to learn to have a clear perspective on what really is as opposed to what we see or want to see. I am here to serve you and will always be "Your Solutions Provider"

I have coached many managers and top level executives and I always tell them one thing which is-"Always be prepared for the nay sayers!" What they say will not and does not define who you are!!"

Today I would really like for people to see the perspective on Incompetence. What does this difficult word mean? Well in reality it is not a difficult at all unless you are the type of individual who is in denial.

 
 
 Don’t look to the stars for the cause of your misfortunes: look to yourself to get better results.
 
There are many things you cannot control, but you can control the only things that really matter: your mind and your attitude. External forces have very little to do with success. Those who program themselves for success find a way to succeed even in the most difficult of circumstances. Solutions to most problems come from one source and one source alone: yourself. Living life to the fullest is a lot like shooting the rapids in a rubber raft. 

Once you’ve made the commitment, it’s difficult to change your mind, turn around, and paddle upstream to placid waters. But it’s the excitement and adventure that make it all worthwhile. If you never make the attempt, you may never know the depths of despair, but neither will you experience the exhilaration of success.
 
The true meaning of incompetence in a company or corporation:

Awful Communication

No clear direction thus reviving conflicting signals and refusing to accept reality are all signs of incompetent management.
 
How many of you have had someone ask you a question but has no idea what they are asking? Therefore the question will be answered accordingly. Then the answer they received was not adequate for them and so they become frustrated with you and think or rather believe that you were being supportive.

There is an old saying which I love and it goes like this: There is their truth and then your truth and then the real truth. The real truth is that the person will ask a question in a way that they themselves have no idea what they are asking but expect an answer that will make sense and yet it does not make sense to them why?

Well first of all the wrong question was asked and thus received an answer according to the question. You have to remember that before you ask a question you have to know what you are asking and ask the question in a way that is clear and specific if you expect an answer that will make sense and if you do not ask a question in that order ask your self these questions: Did I ask specifically for the right information and was I clear on the information I needed?

No Guidance

Incompetent managers are unable to provide consistent and realistic guidance. 
It is a tough world when your top management team are supposed to be able to guide you but they have no idea how to guide people themselves but because for whatever reason they were promoted because they are really really good at paperwork and know where to find the right forms. 
 
I can tell you and it is a proven fact that because you are really  really good at paperwork does not have anything to do with managing and guiding people and those that are really really good at crossing their T's and dotting every (I) does not make them a competent leader and there lies the confusion in today's business world. 

The biggest issue with this ongoing problem in many organizations is that a bad boss will and can hurt your upper movement  and perhaps damage your reputation simply because they are intimidated and could also damage your health but of course this will only happen if you do not realize what is happening but if you do and you handle each situation accordingly you will be fine.
 
Humiliate or reprimand an employee within a group or talk trash behind their backs. This is a clear and visible sign of a poor leadership.  This is a really nice article to the point.

Incompetent Leaders
By Chris Ortiz
 
Encourage hard workers not smart workers. I am not impressed with hard workers. A hard worker is usually defined by hours. Smart workers are the ones that I hire and embrace. Smart workers understand the concept of time management and multi-tasking. Poor leaders miss this connection. 
 
 Smart workers are methodical in their thinking and can generally be successful because of their abilities management projects and time. Hard workers may take twice as long to do the work. It is important to assign work accordingly to the skills and personalities.

Judge people on hours not performance. This is similar to above. Again, I am not impressed with overtime junkies. They have lost all perspective on a healthy family/balance. Bad managers will promote the employees that work the most hours  and know where to find the right forms and are excellent at filling them out and not look at the smart ones who work less………meaning have better time management. How sad is that?

 How about those that act differently in front of their leaders? This is an indication of low self-confidence. They have doubts about their own ability to lead and they will act like little children when authority is present. A confident person acts the same around everyone. Remember, have respect for them, but also have self-respect.
 

Saturday, October 4, 2014

IS TRUST IMPORTANT IN THE WORKPLACE TODAY-Luciano The Key Santini

Hello and I hope that everyone around the world is having a beautiful day because that is what life should be all the time a beautiful day and if it is not then change your attitude!! there you have it I did say it YES I did ! Change your attitude and when you do your day will become much brighter.

One of the biggest issues in large organizations is that of trust. We are going to talk about trust on the organization whether it is going to treat people right. Will they continue training or will they offer training to those in need or will they just let them go? These are legitimate questions to ask a human resources manager. 

I will tell you to be prepared because these type of question most of the time they have no idea how to respond and this is why? They have no trust in the people they hire.

Trust in people that they will always try to do the right thing

True trust acknowledges imperfections, accepts them as part of our individual makeup, and focuses on our positive aspects instead of expounding upon our faults. Your friends don’t like you to comment upon their failings any more than you like them to criticize you. When your friends are discouraged or disappointed in themselves, a word of encouragement will serve much better than a sermonette. 

To be the kind of manager you would like to have, be a good listener, offer advice when you are asked for it, and treasure the trust that your staff have placed in you. Praise them for their achievements and sympathize when they fall short, but avoid offering “constructive criticism” or playing devil’s advocate. Most of us expect more from ourselves than anyone else ever would, and we are painfully aware of our shortcomings. We don’t need to be reminded of them by our managers.



 What about communication among people at work? This seems to be a huge problem in large organizations and it starts at the top.

Sometimes plain wrong information

Sometimes information will be sent down from the top and we think we understand it and may even look simple so we just pass it on to someone else to convey it to the rest of staff. Then they will put their spin on the information that was received and by the time it has reached staff it has a completely different meaning then what it originally was.Verify the information being conveyed before sharing it. If your information is unclear, confusing or flat out incorrect, the message sent will be wrong. Double-check information you plan to share in the workplace to ensure its authenticity, clarity and correctness. 

When you share information that is wrong or confusing, people will not receive the intended message. I believe that clarity and simplification works from the top to the bottom. Have it be so clear  that the understanding of the facts are simple to see, the order of information and its intended use before sending a message that can't be retracted.

Why the issues in communication? There are so many answers but which are correct? I have no idea but perhaps I have a few ideas;
Keep your employees informed of what is going on within the organization. Whether it is a meeting long enough to find out what is going on within the organization everyday or a daily or weekly email. Employees will have more drive because they feel they are contributing something to the organization’s success as a whole. 


 Many things can cause poor communication in the workplace. From personal conflict to low morale to lack of motivation, poor communication will often ensue. If you examine the personalities of the people and the workplace relationships between them, it is often easy to see where the problem may lay. For example:
  • If there are individuals who have a superiority complex this may attribute to poor communication.
  • If there is an ineffective exchange of information then there will be a breakdown in communication.


What about leadership?

According to Barbara White:
A good leader is confident. In order to lead and set direction a leader needs to appear confident as a person and in the leadership role. Such a person inspires confidence in others and draws out the trust and best efforts of the team to complete the task well. A leader who conveys confidence ( Sometimes misconstrued as a big EGO) towards the proposed objective inspires the best effort from team members.

Saturday, September 27, 2014

An EGO!! What NO WAY!! OK --Tenacious and enthusiastic-YES-Luciano The Key Santini


Hello everyone around the world. I would really like to thank every single one of of you who read my blogs and email me with some great suggestions. I write for you the individual who is looking to make a change in their life or make a difference in someones life. 

I was told the other day that I had somewhat of an ego and of course it caught me by surprise and I just laughed inside while the conversation went on and ended. So who Am I?


Tenacious and enthusiastic- I drive for success with an entrepreneurial mind and soul.A vibrant professional with an eagle eye focus on results.Spirit to build and lead highly paced teams & Businesses towards achieving business objectives.I started from a young age o and worked my way through hard work and education to eventually where I am today.

I'm a proud father and friend to my sons and daughter, Who are the balance of my world and everything I do and create. My children are my passion and my drive to succeed for greatness in life and living.


I try to approach every job enthusiastically in a spirit of friendly cooperation, I try my very best to distinguish myself from the vast majority of people whose primary concerns include breaks, benefits, paychecks, and quitting time.

I was really surprised because in all actuality to have an ego is a great thing as long as you keep it in check and not start to believe that the whole world revolves around you. Let us take a closer look:

The Positive Ego

The negative ego is really just a tool gone rogue–like a lawnmower that somehow animates itself and tears apart the flowerbed. (The ex-software-engineer part of me is tempted to go off on some creative tangent about artificial intelligence and sentient appliances…but I’ll spare you.) But if you know how to use it, it can be a really useful ally.


 
So what’s the ego’s intended function, anyway? The Freudian definition of “ego” is simply, according to Wiktionary, “the most central part of the mind, which mediates with one’s surroundings.”

That’s all! The ego is meant to be our window to the world around us–a neutral and extremely useful source of information about what’s happening.

Do not ever make the mistake to allow others opinions define who you are--Luciano The Key Santini

I believe to have a really good understanding of human behavior from a management point of view manager have to make sure they understand who they are as human beings and where they are in their lives and are they happy where they are at that point. What happens when they are not happy then they will push their power on others simply because they are not happy with who they are as people and where they are in their lives. 

 

Only the highway of useful service leads to the city of happiness.

Psychologists who study human behavior have concluded that we are happiest when we are striving to achieve success. It is the act of striving, not the successful completion of the task, that provides the greatest psychic rewards. When you strive to achieve success through service to others, you multiply the benefits to yourself, and you ensure that whatever road you choose in life will ultimately lead you to success and happiness.

 There is no occupation or profession that will not benefit from a concerted effort to better serve others. But the greatest benefit will be to you, in the form of the self-satisfaction that comes from knowing that you made a difference, that without you others would never have received the service you provided. 

I always try to view myself  as a leader who will greatly influence how others perceive me. If you are a confident, cheerful, positive person, your co-workers, friends, and family will be attracted to your personality. (Common Now!!! Is that being egotistic? I think Not)

I would like to say a few words on ethics in the workplace; So what are business ethics?

Business ethics comes into play every day you go to your workplace; As a manager or any kind of leadership role you play you must or every company should not give any person a leadership role unless they have a clear understanding of work ethics especially when it involves situations and decisions where issues of right and wrong are addressed. Where right and wrong are defined as morally right/wrong rather than financial or business strategy”.

I believe that most organizations today have lost their way and respect for human life and individuality and thus become more concerned with their own agendas and structure due to reaching goals and quotas. 

I find it funny that top management are always talking about competencies and yet they have no idea regarding the basic ethical competencies, not just for those at the corporate steering wheel, but for all employees. 

This is the starting point for writing ethical codes of companies and the whole corporate culture develops from these values.
The following key values are regarded as essential in business ethics:
  • Freedom
  • Justice
  • Responsibility
  • Progress
  • Prosperity
  • Sustainability
  • Rationality
  I also found through the hospitality industry experiences that I have had that if you want your company to grow you must be able to understand people. I have had the pleasure to listen to Tom Peters in the past a few times and he has suggested the Seven-Step Path to Sustaining Success. At every step, the only measure is excellence. The first and the leading step for all the rest is taking care of the people.
  • You take care of people
  • The people take care of service
  • The service takes care of the customer
  • The customer takes care of the profit
  • The profit takes care of the investment
  • The investment takes care of the re-investment
  • The re-investment takes care of the future


 





Saturday, June 28, 2014

Seizing The Opportunity Of Life Or Business-Luciano The Key Santini-SSDE

http://www.motivationkey.com/

Good morning everyone and of course it is the weekend and I was wondering how all my readers and followers are doing on this beautiful day. In case you wonder why I always start my blog with a good morning it is because it is morning when I write and yes of course I know that it is evening in some parts of the world so I will say good evening to you.

 It is always a real pleasure to write for you  because it is something that I truly enjoy and of course the most important thing is because I love to hear from people around the world on the their perspective and allows me to see things from a different point of view.



I wrote a short article asking for comments and so I will write here once again:





I had stated last week that sometimes find themselves caught in a triangle between their work family and friends and well a situation such as that can be pretty difficult to work out where everyone stays happy and well the truth of the matter becomes what is most important to you now!!! not in the future but in the now.

You see most people do not live in the now they worry about tomorrow to much when tomorrow is 24 hours away and my question is why worry? You see there is no way of knowing tomorrow. We all know the name of the day that follows but you can only predict what the day will bring but you will never know what will happy only because it is like playing the lottery.


BUSINESS
Let us speak a bit about organizations and businesses today. Organizations and businesses are finding that change happens so fast but what they both seem to miss the boat is that they miss the opportunities for growth.


 I find that organizations pretend to understand the rapid changes on the outside but never realize the changes within their businesses or organizations thus becomes a struggle to manage It takes a very skilled leader to be able not only to see the changes outside of the organization but to be able to see the changes within and be able to bring both the outside and mesh with the inside to make it malleable and make it work.

The strength to make change happen and have your clients and staff believe in the vision of any strategic plan is to teach goal intentions. This was a paper we had to read while in college for business class and was an eye opener. It is all about understanding who you are as a leader and yes while because of life and chaos sometimes we as individuals are not in positions to make the changes and if you try you might get knocked down simply because others do not understand change.This process is defined as by;

 Peter M. Gollwitzer
New York University/Universität Konstanz Paschal Sheeran
University of Sheffiel

Goal intentions can be defined as the instructions 
that people give themselves to perform particular
 behaviors or to achieve certain desired outcomes.
The question becomes how do you teach this to staff 
members in organizations so they can follow you as 
their leader and have high expectations of themselves
--Luciano Santini


Why do people often fail to translate goal intentions into 
goal attainment? According to the model of action 
phases (Heckhausen & Gollwitzer, 1987), forming an intention
 to pursue a particular goal is only the first step on the 
path to goal attainment; to attain the goal the person must 
also effectively regulate actual striving for the goal 
(i.e., implement their goal intention successfully). 
Realizing one’s goal intentions can be difficult because people often confront problems en route to goal attainment 
(Gollwitzer & Sheeran, 2006). In the context of health goals, two self-regulatory problems appear to offer the greatest challenges to effective goal striving—failing to get started, and getting derailed along the way.Failing to Get Started with Goal Striving Remembering to act. Three factors seem to be involved in failures to get started with goal striving. 
The first problem is remembering to act, and is encapsulated
by the title of a recent paper by Einstein, McDaniel
and colleagues, “forgetting of intentions in demanding situations
is rapid” 
(Einstein, McDaniel, Williford, Pagan, & Dismukes,
2003). That is, dealing with many things at once or being engrossed in a particular task make it difficult to remember to act on one’s goal intention. Indeed, people spontaneously explain their failures to enact their intentions in terms of‘forgetting’ (e.g., 70% of participants who intended to but did not perform breast self-examination. 
Another explanation; Orbell, Hodgkins, & Sheeran, 1997).
Seizing an opportune moment to act. Even if one remembers 
to act, there is a second problem that needs to
be solved, namely, seizing an opportune moment to act
This problem is especially acute when people are faced
with tight deadlines or small windows of opportunity. 
These circumstances, people may fail to initiate goal striving because they do not notice that a good time to get started has arrived or because they are unsure about how they should act when the opportunity presents itself. 
For instance, Sheeran and Orbell (2000) found that 31% of a sample of women who were invited to attend for cervical cancer screening failed to seize this opportunity (by making the necessary appointment) despite strong intentions to be screened (M = 4.60 on a 1-5
scale).
 
Share with all your friends. Come with me on this journey to change the world one mind at a time.